A SENIOR businessman certainly curried favour with city retailers by offering them advice on boosting the experience of customers.
Land Securities’ retail portfolio director for the North and Scotland, Gerald Jennings, offered his wisdom when he spoke at this week’s Leeds Curry Club networking event.
Land Securities owns and manages the White Rose Shopping Centre and is developing the Trinity Leeds scheme.
Mr Jennings said that creating a memorable and enjoyable customer experience must be a key focus for Leeds’s retail market and the city as a whole.
Speaking about the Trinity Leeds scheme, Mr Jennings said: “It will be the jewel in the city centre crown and our aim will be to deliver everyday wonder as part of a visitor experience that makes people want to come back time and time again.
“To achieve this everyone involved in the scheme’s operation will be focused on excellent customer service and a desire to delight.”
Leeds Curry Club is a monthly networking event sponsored by Ford & Warren Solicitors.