Leeds hospitals score highly for care
Published Date:
14 May 2008
Health Reporter
HOSPITALS in Leeds have scored highly for treating patients with dignity and respect in a huge survey of patients' views.
But patients treated in Wakefield, Dewsbury and Pontefract rated hospitals there below average for this.
The results have come out in the annual survey of NHS hospital in-patients treated in 2007.
Just under 76,000 patients from 165 hospital trusts in England were questioned about their experiences for watchdog the Healthcare Commission.
Leeds Teaching Hospitals NHS Trust, which runs Leeds General Infirmary and St James's Hospital, was scored well for the overall care it provided. It also did well in questions about how long patients waited to be admitted, information given about treatment or their condition and particularly well in allowing patients or their families to speak to a doctor.
Patients felt they were warned about side-effects for medication, involved in decisions about their discharge and given information about how to complain.
However a below-average number of patients were given copies of letters about them and Leeds hospitals also scored badly on providing extra help to patients to eat their meals.
A spokeswoman for the trust said: "Every one of the results is of interest to us. In areas where we do well, such as keeping our patients and relatives informed about their care and treatment, we will focus on maintaining and improving on the standards we have achieved so far.
"In places where we clearly need to do better, we will be working up plans to make these improvements."
Mid Yorkshire Hospitals NHS Trust was rated highly for staff explaining the details of operations and procedures, including risks and benefits.
However patients scored it poorly for the amount of time they were on a waiting list, whether there were enough nurses and information about medication. It also scored below Leeds hospitals for patients' overall view of their care.
Tracey McErlain-Burns, chief nurse and director of patient experience at the trust, said: "It is clear that there are areas in which we must focus our attention to help improve the experience of our patients and we are carrying out specific pieces of work, involving teams from across the Trust, in order to achieve this.
"Throughout the year, we have been actively recruiting nursing staff.
"Because we recognise that nursing practice changes, we have also committed to reviewing nurse staffing levels at least once a year to ensure that the numbers of nurses on duty reflect any such changes."
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Last Updated:
14 May 2008 10:11 AM
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Source:
n/a
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Location:
Leeds